What should be checked if a customer reports that the pilot light goes out intermittently?

When a customer reports that the pilot light goes out intermittently, it is essential to consider potential issues that can directly affect the pilot light's ability to stay lit. Checking for other factors such as downdraft or pilot position is critical because they can lead to flame disruptions.

A downdraft can occur when there is improper ventilation or a blocked flue, causing air to flow backward, which can extinguish the pilot light. Additionally, if the pilot is not correctly positioned or adjusted, it may not receive sufficient gas or may be too weak to maintain a constant flame, leading it to go out unexpectedly.

Addressing these specific aspects helps identify and resolve the root cause of the intermittent pilot light issue, ensuring the appliance operates safely and effectively. Thus, this option focuses on practical troubleshooting directly related to pilot light performance.